Privacy Policy

 

WEBSITE PRIVACY POLICY

 

Knives From Japan Limited (“we”,“our”,“us”) are committed to protecting and respecting your privacy. This policy (together with our terms and conditions https://www.knivesfromjapan.co.uk/terms-conditions-i7, and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By accessing and using our website https://www.knivesfromjapan.co.uk/ (“Website”) you are accepting and consenting to the practices described in this policy.

1.         WHO ARE WE?

    1.1.           Your personal data i.e. any information which identifies you, or which can be identified as relating to you personally, will be collected and used by Knives From Japan Limited, a company registered in England and Wales. Our company registration number is 10529513 and our registered office is at Silversteel Manor Carrwood Road, Sheepbridge, Chesterfield, Derbyshire, England, S41 9QB.

 

2.         CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

    2.1.           We keep our privacy policy under regular review.

 

    2.2.           This version was last updated on 23/10/2020 It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use our Website.

 

    2.3.           It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

 

    2.4.           Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.


3.         THE DATA WE COLLECT ABOUT YOU

    3.1.        Information you give us. When you provide any details on the Website or to register for an account (or contact us in respect of the Website), we may collect any or all of the following information about you:

Registration Information

-       Personal details (name, address, date of birth, email, postcode, telephone number, mobile number, etc.).

Transaction Information

-       Personal details and payment details (credit and debit card details etc.).

-       Details about payments to and from you and other details of products and services you have purchased from us.

Profile Information

-       Your username and password.

-       Profile data (purchases, orders, interests, preferences, feedback and survey responses etc.).

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product you ordered from us but we will notify you if this is the case at the time.

    3.2.        How we collect data. We use different methods to collect data from and about you including:

-       Direct interactions. You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

o   apply for our products;

o   request marketing to be sent to you;

o   enter a competition, promotion or survey;

o   give us feedback or contact us; or

o   create an account on our website.

 

 

-       Data we collect automatically. We may collect device identifiers (the internet protocol address used to connect your device to the internet, your log-in information, browser type and version, regional settings, operating system and platform), data about your use of the Website, location information (we use GPS technology to determine your current location) and data about the products or services you have purchased or used (ordered and the time and date orders are placed) when you access the Website.


4.         HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

·         Where we need to perform the contract we are about to enter into or have entered into with you.

·         Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

·         Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data. However, you have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

 

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver our products including:

(a) Managing payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products)

To enable you to complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content to you.

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Technical

Necessary for our legitimate interests (to study how customers use our products, to develop them, to grow our business)

To use data analytics to improve our website, products/services, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products, to keep our website updated and relevant, to develop our business)

 

We also may share aggregate or anonymous information with third parties, including but not limited to advertisers and investors.

 

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


5.         COOKIES

What cookies are and how we use them. Cookies are small data files which we place on your device. We use cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you use the Website and also helps us to improve the Website. For detailed information on the cookies we use, the purposes for which we use them and how you can exercise your choices regarding our use of your cookies, see our cookie policy https://www.knivesfromjapan.co.uk/cookie-policy-i18


6.         HOW WE PROTECT YOUR PERSONAL DATA

     6.1.     Technical and organisational measures. All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted. We will also encrypt any personal data you have provided to us wherever possible. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.

    6.2.      Device security. You are fully responsible for access to your device. You undertake not to allow unauthorised third parties to use your device for any reason whatsoever. You undertake to contact us as soon as possible should you suspect that an authorised person has gained access to your device. We shall not be held liable for any misuse of your device and any resulting consequences for you, your partner, or any third party.


7.         WHO CAN ACCESS YOUR PERSONAL DATA

    7.1.           We may share personal data with certain third parties including:

 

·         suppliers;

·         companies in the Knives From Japan Limited group;

·         third parties that support our products, such as parties that check and verify ages of customers;

·         any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations;

·         new owners or re-organised entities in the business of restructuring, sale, purchase or joint venture affecting our business; and

·         any other person provided that you have not withdrawn your consent above.

 

However, these activities will be carried out under a contract which imposes strict requirements on our subcontractors or suppliers to keep your information confidential and secure.


8.         DATA RETENTION

    8.1.           Where it is stored. We only store data within the European Economic Area (“EEA”). If our trusted service providers transfer any of it outside of the EEA we will take steps to make sure adequate levels of privacy protection, in line with UK Data Protection Legislation, are in place.

    8.2.           How long is it stored for (Website). The data we collect will be shared and kept for as long as your Knives From Japan account remains open. If you close your account and do not reactivate it within 30 days, your data will be deleted without undue delay. We continually review the personal data we hold and delete what is no longer required.


9.         YOUR RIGHTS

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

·      the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of it (this is known as a subject access request) within one month of our receiving your request;

·      the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);

·      the right to have inaccurate data rectified;

·      the right to object to your data being used for marketing or profiling; and

·      where technically feasible, you have the right to see any personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you would like further information on your rights or wish to exercise them, please write to us at:

·         sales@knivesfromjapan.co.uk; or

·         Knives From Japan Ltd, Silversteel Manor, Carrwood Road, Sheepbridge, Chesterfield, S41 9QB

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so. If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner’s Office, which oversees data protection compliance in the UK. Details of how to do this can be found at www.ico.org.uk.

 

 

 

 

 

 

 

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