Price Match Guarantee

We are the leader in providing Japanese Knives online, you can read our reviews to really understand how much we care about our customers and the pride we take in providing high quality products. We are official suppliers of all the products we sell and can ensure that you will not get a fake or low quality product from us. We believe in only selling the best and highest quality products that we are ourselves would personally use at home or professionally as a chef. 

We dispatch orders on the same day and safely package all our orders ensuring that you get your products safely. 

We try our best to keep our prices as competitive as possible but at times you may find a cheaper option and as much as you would like buy from us, you are compelled to buy it cheaper. We completely understand, that is why we have introduced a Price Match Guarantee. 

 

 

What qualifies for a price match?

 

 

Found at Online Competitors

We will only price match on products that you have found on other reputable online websites.

Identical and Available

The product should be exactly the same and without any modifications and should be in stock. 

Brand New

It must be brand new and not in used condition. 

 

 

Found it for less? Here’s what you do:

1. Before you buy it, contact us at sales@knivesfromjapan.co.uk to request a price match.


2. Let us know where you found the lower price. We’ll confirm the price match as soon as possible.


3. Once it’s confirmed, we’ll send you a discount code for that product to cover the difference.

 

 

FAQ

Which competitors does the Knives from Japan Price Match Guarantee apply to?
All reputable online websites, this means websites that have a high customer rating and are official suppliers of the products in the united kingdom.

Is postage included in the Knives from Japan Price Match Guarantee ?
No, we compare the item’s purchase price (excluding P&P ) on knivesfromjapan.co.uk and the Competitor’s website in order to determine if a price match guarantee is justified.

How do I request a price match or find out more about the Knives from Japan Price Match Guarantee policy?
Please contact sales@knivesfromjapan.co.uk

How does Knives from Japan cover the difference if a lower-priced, identical item is found on a qualifying Competitor’s website?
Knives from Japan will issue a discount code for the difference in price for the qualifying purchase if our customer services team can confirm the difference. Upon confirmation, they will issue a discount code which must be used towards the purchase of the price match listing. The discount code will expire within 48 hours and will not be reissued once they’ve expired. Knives from Japan reserves the right to cancel them in the event that a price match purchase is cancelled or returned. Knives from Japan also reserves the right to deny claims in the event of buyer abuse/fraud and seller abuse/fraud.

Which items qualify for the Knives from Japan Price Match Guarantee ?
New, unopened items in their original packaging on the website. All other item conditions such as refurbished items are not eligible. 

Is this for UK resident buyers only?
Yes. Buyers can only participate in the Knives from Japan Price Match Guarantee if they are a resident of the UK. 

What happens if an item is returned?
In the event an item is returned, the buyer will be refunded the listing price minus the voucher value and any other discounts applied at the time of the transaction.

Can you offer a lower price rather than match it?
Unfortunately we cannot offer a lower price but can only match what we see on the competitors website. 

 

 

 

Terms and Conditions

Our goal is to make sure you think of Knives from Japan first when you shop. The Knives from Japan Price Match Guarantee helps you get the best price for a new item that is advertised for less on a qualifying online Competitor’s website. See below for more details.

Covered


Prices are matched under the Knives from Japan Price Match Guarantee when:

  • The request is from a UK resident and will will be delivered within the United Kingdom;

  • The customer requests a price match of a specific item listed on the knivesfromjapan.co.uk at the time of purchase and before the purchase is completed (but not post-purchase);

  • Both items on Knives from Japan and a qualifying Competitor’s website are verified as new condition, identical by a universal product identifier (EAN barcode or brand + manufacturer part number), available and in-stock on both websites by customer service at the time the price check is conducted;

  • The item is advertised at a price less than the Knives from Japan item;

  • The price difference does not exceed the lesser of £500 or 50% of the item’s advertised price found on a competitor’s website;

Not Covered

  • Refurbished, used, non-retail packaged products.

  • Competitor prices after applicable rebates, free offers, vouchers or specific one-time-only promotions from a Competitor’s website, specific offers based on bundled pricing, volume or lot discounts are applied.

  • Knives from Japan items that are eligible for other Knives from Japan discount promotions or offers are not eligible for an Knives from Japan Price Match Guarantee. The discount code applied to an eligible price match cannot be used in conjunction with any other discount code, nor can it be redeemed for cash.

  • An error or misprint on Competitor’s website.

  • Additional services such as warranties and installation.

This Knives from Japan Price Match Guarantee is subject to change without notice. Knives from Japan ltd reserves the right to refuse a Price Match Guarantee request in order to prevent fraud/abuse and ensure the integrity of the website. Any effort or collusion by any customer to circumvent these terms and conditions, commit fraud or abuse the price match guarantee program shall be strictly enforced. All other Knives from Japan ltd terms and conditions and policies apply. Effective by late June 2019.

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