Delivery & Returns


Standard Delivery - UK

We offer free delivery on all orders over £50 to any UK postal address. For orders under £50, there is a £5.99 delivery charge. This is our default delivery option for UK orders.


Next Day Delivery:

For express next day delivery, we will charge £6.99 per order to any UK postal address. 

 


Europe

For European deliveries we will charge:

·         £9.99 for any address in Zone 2-51 (excluding zone 6); and

·         £17.99 for Zone 6.

Your parcel should arrive within 2-3 working/business days.

Zone 2-51 Countries are: 

Republic of Ireland, Northern Ireland, Belgium, Holland (The Netherlands), Luxembourg, France, Germany, Monaco, Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal (excluding Azores and Madeira), Spain (excluding Canary Islands, Ceuta and Melilla), Sweden, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania and Slovak Republic.

Zone 6 Countries are:

Andorra, Channel Islands (Guernsey), Channel Islands (Jersey), Liechtenstein, Norway, San Marino and Switzerland.

 


International

For International deliveries we will charge:

·         £27.99 for Zone 5 and 8;

·         £19.99 for Zone 6-7; and

·          £29.99 for Zone 9.

Your parcel should arrive within 2-3 working/business days.

Zone 5 and 8 Countries are:

Albania, Belarus (Byelorussia), Bosnia-Herzegovina, Canary Islands, Ceuta, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Macedonia (FYROM),

Melilla, Moldova, Montenegro, Russia, Serbia, Turkey, Ukraine, Australia, China, Hong Kong, Indonesia, Japan, South Korea, Macau, Malaysia, Philippines,

Singapore, South Africa, Taiwan and Thailand

 


Zone 6 and 7:

Canada, Mexico, Puerto Rico and United States 

 


Zone 9:

Afghanistan, American Samoa, Anguilla, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Barbuda (Antigua), 

Bermuda, Bonaire, British Virgin Islands, Brunei, Cayman Islands, Cook Islands, Curaçao, Dominica, Dominican Republic, East Timor, Egypt, 

Fiji, French Polynesia, Gaza (West Bank), Georgia, Grenada, Guam, India, Iraq, Israel, Jamaica, Kazakhstan, Kenya, Kiribati, Kosrae, Kuwait,

Kyrgyzstan, Marshall Islands, Martinique, Micronesia, Mongolia, Morocco, Nevis, New Caledonia, New Zealand, Nigeria, Northern Mariana Islands,

Oman, Pakistan, Papua New Guinea, Ponape, Qatar, Rota, Saba, Saipan, Samoa, Saudi Arabia, Solomon Islands, Sri Lanka, Tahiti, Tajikistan, Tinian,

Tonga, Tortola, Trinidad and Tobago, Truk, Turkmenistan, Turks and Caicos Islands, Union Island, United Arab Emirates, Uzbekistan, Vanuatu,

 

Vietnam, Virgin Gorda, Virgin Islands (US), Wallis and Futuna Islands, West Bank (Gaza), Yap and Zimbabwe

 


Dispatch times

 

*We aim for all orders to be dispatched the same working day if you order before 12:00pm Monday to Friday.

During seasonal peaks please allow up to 2 working days for your order to be dispatched on your designated service. If you require any further information on this, please contact our Customer Care team at sales@knivesfromjapan.co.uk

 

 

The Process

Once your order has been successfully completed and is ready to be sent you will receive an email from us confirming the successful dispatch of your parcel(s).

UPS will then contact you via email and SMS text message (if a mobile number has been provided) to confirm your tracking number and when your parcel will arrive.

If there is no response when UPS try to deliver your parcel, a card will be left giving you the option to re-arrange the collection. They will re-attempt to deliver your parcel up to two times after which it may be returned back to Knives from Japan.

Please note due to courier restrictions, we are unable to ship to some areas of the UK on a next day delivery service.

 

Age Verification on Delivery

Challenge 25 is a strategy that encourages anyone who is over 18 but looks under 25 to carry acceptable ID (a card bearing the PASS hologram, a photographic driving license or a passport) if they wish to purchase age-restricted goods”

Acceptable forms of identification would be Government-issued photo identification such as:

• Passport
• Photo Card Driving Licence (not a paper copy)
• National Identity Cards (issued in other countries)

 

 

Security and Liability

UPS will ensure that your goods are correctly signed for thus ensuring that your parcel is in safe hands. Knives from Japan does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (eg pick up from a shop) we cannot accept responsibility if you fail to receive your parcel.

Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient that signed.

To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary.

For security reason’s customers will also be subjected to standard fraud prevention checks and age checks.

No deliveries or orders will be dispatched on Bank Holidays or between Christmas and New Year.

If you have any additional questions surrounding delivery and our security checks please contact us at sales@knivesfromjapan.co.uk

 

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